Free Store Pickup allows customers to order online and collect prepared purchases from Albalad by Thimar at no pickup charge.
Please do not travel to the store until your order has been marked ready and you have received a Ready-for-Pickup notification.
1. Selecting Free Store Pickup
Select Free Store Pickup during checkout. Pickup carries no pickup or delivery charge. Product prices and applicable taxes remain part of the order total.
The store does not currently offer pickup reservations, appointment scheduling, or 30-minute time slots. Customers may collect an order during pickup hours after receiving the Ready-for-Pickup notification.
2. Preparation and Ready-for-Pickup notification
Please allow approximately one hour for ordinary order preparation. This is an estimate, not a guaranteed completion time. Large orders, unavailable products, store activity, or operational conditions may require additional time.
An order confirmation means that the order request was received; it does not mean that the order is ready. Wait until the store marks the order ready and sends a Ready-for-Pickup notification before traveling to collect it.
3. Pickup location and hours
Pickup is available at:
Albalad by Thimar
4902 W Mercury Blvd
Hampton, VA 23666-3724
Pickup hours: Monday through Sunday, 11:00 AM–8:00 PM.
Holiday hours, emergencies, weather, maintenance, or temporary operational changes may affect availability. Any special instructions communicated directly by the store for an order take priority.
4. Payment and identification
Available payment methods are the methods displayed during checkout. Pay at Pickup is available only when it appears as an enabled checkout option. Otherwise, payment must be completed using an available online method before collection.
Bring the order number or order confirmation. To protect the order, the store may also request the customer’s name, email address, phone number, or reasonable identification before releasing it.
5. Authorized pickup persons
If another person will collect the order, contact customer service before pickup when possible. Provide the collector’s name and make sure that person has the order number or confirmation. The store may request identification or contact the customer before releasing the order.
6. Order changes and perishable handling
Contact customer service promptly to request a change or cancellation. Requests depend on the order status, product availability, and whether preparation has begun. A requested change is not confirmed until the store approves it.
If an item becomes unavailable, Albalad by Thimar will follow the substitution preference recorded with the order. If the selected preference cannot be followed, the store may contact the customer before changing the order. An unavailable item that is not provided is removed from the order and its applicable amount is adjusted or refunded.
Perishable, refrigerated, and frozen products are prepared and held with reasonable care. Collect the order promptly after receiving the Ready-for-Pickup notice and transport temperature-sensitive products appropriately. Report an incorrect, missing, damaged, or quality-affected item as soon as reasonably possible under the Returns & Refunds Policy.
7. Missed pickup and customer assistance
If you cannot collect the order during the available pickup period, contact customer service as soon as possible. The store will provide instructions based on the order and product type. Perishable products cannot be held indefinitely, and refund or replacement eligibility depends on the circumstances and applicable store policy.
Curbside, vehicle-side, or no-contact service is not included unless the store specifically confirms it for the order. Contact us if you need reasonable assistance with collection.
For pickup questions, email marketthimar@gmail.com and include the order number when available.