Contact Albalad by Thimar as soon as possible if you need to change or cancel an order. Whether a request can be approved depends on the order status and whether preparation, delivery, or carrier shipment has begun.
Sending a cancellation or change request does not cancel the order by itself. The store must review and confirm the request.
1. How to request an order change or cancellation
Email marketthimar@gmail.com as soon as possible. Include the order number, customer name, contact information, and the requested change or cancellation.
Customer-service messages are reviewed during available business hours. A message, voicemail, or email does not by itself stop preparation or fulfillment. The request becomes effective only when the store confirms it.
2. Requests received before preparation begins
If the store confirms a cancellation before order preparation or fulfillment begins, the order is generally eligible for cancellation without a cancellation fee. Any payment already collected for the cancelled items and unprovided fulfillment service will be refunded to the original payment method when available.
Requested product, quantity, address, substitution preference, or fulfillment changes remain subject to product availability, pricing, taxes, delivery or shipping eligibility, and the capabilities of the checkout and payment systems. A change to the substitution preference must be approved by the store before order preparation begins. A material change may require cancelling the original order and placing a new one.
3. Requests received after preparation begins
Once picking, packing, special preparation, or other fulfillment work has begun, a change or cancellation may be declined or limited. Perishable, temperature-sensitive, special-order, opened, or otherwise non-returnable products may no longer qualify for a change-of-mind refund.
The store will review the order status, the products involved, and any costs or losses already incurred. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
4. Rules by fulfillment method
Free Store Pickup: Request cancellation before the order is prepared. If the order is already ready, eligibility depends on the products and circumstances. Perishable orders cannot be held indefinitely.
Virginia Local Delivery: Request cancellation before the store begins delivery. Once an order is out for delivery, cancellation may be declined. Address or timing changes require direct confirmation from the store.
U.S. States Delivery: Request cancellation before the package is handed to the carrier. After carrier acceptance, the order cannot normally be cancelled and the applicable Returns & Refunds Policy applies. Carrier interception is not guaranteed and any approved carrier charge will be disclosed before acceptance.
5. Cancellation or adjustment by the store
If an item becomes unavailable, Albalad by Thimar will follow the substitution preference recorded with the order. If the selected preference cannot be followed, the store may contact the customer before changing the order. The store may also contact the customer about a pricing or catalog error, payment problem, address or fulfillment issue, suspected fraud, safety concern, legal restriction, or other circumstance that prevents the order from being completed as submitted.
If the store cancels an order or item that it cannot provide, any amount collected for the cancelled item and any related unprovided service will be refunded. When appropriate, the store may offer an alternative, but the customer is not required to accept it.
6. Refund processing after cancellation
Approved monetary refunds are returned to the original payment method when available. Applicable taxes associated with refunded merchandise are included. Bank or payment-provider processing times may delay when the credit appears after the store issues it.
For product problems discovered after pickup or delivery, use the Returns & Refunds Policy. Questions should be sent to marketthimar@gmail.com.