This Privacy Policy explains how Albalad by Thimar collects, uses, shares, and protects personal information when you visit https://albaladbythimar.com, create an account, contact us, or place an order.
Who we are
This website is operated by Albalad by Thimar, located at 4902 W Mercury Blvd, Hampton, VA 23666-3724. Privacy questions and requests may be sent to marketthimar@gmail.com.
Information we collect
We collect information that you provide when you use the website. Depending on how you interact with us, this may include:
- Your name, email address, phone number, billing address, and shipping address.
- Account information, saved addresses, and account preferences.
- Products purchased, quantities, prices, coupons, taxes, shipping or pickup selections, order notes, and order history.
- Messages, customer-service requests, privacy requests, product reviews, or other information you choose to submit.
- Payment status, transaction identifiers, and limited payment-related information received from the payment provider. We do not intend to store complete payment-card numbers on our website.
When you browse or use the website, certain technical information may be collected automatically. This may include your IP address, browser and device type, operating system, referring page, pages viewed, session activity, login activity, and security or error logs. WooCommerce may also store limited referral, device, and session information with an order when its order-attribution feature is enabled.
How we use your information
We use personal information as reasonably necessary to:
- Process, prepare, fulfill, deliver, ship, cancel, or refund orders.
- Provide Free Store Pickup, Virginia Local Delivery, and eligible U.S. States Delivery.
- Calculate prices, taxes, discounts, shipping charges, and order totals.
- Create and manage customer accounts and provide access to saved addresses and order history.
- Send order confirmations, status updates, pickup notices, delivery communications, password-reset messages, and customer-service replies.
- Respond to questions, resolve disputes, and provide support.
- Protect customers, staff, and the website; detect errors, fraud, abuse, and security incidents; and enforce our policies.
- Maintain business, accounting, tax, and legal records.
- Operate, troubleshoot, and improve the website and shopping experience.
- Comply with applicable laws and lawful requests.
Cookies and similar technologies
WordPress and WooCommerce use cookies and similar technologies that are necessary to operate the website. These technologies help remember cart contents, maintain customer sessions, recognize account logins, process checkout, remember certain preferences, and protect the website. WooCommerce cart and session cookies do not themselves store payment-card information.
You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, account, or login functions from working properly.
Payments
When electronic payments are available, payment information will be processed by the payment provider displayed at checkout. The provider may collect information needed to authorize the transaction, prevent fraud, and comply with financial regulations. Albalad by Thimar may receive confirmation of payment, transaction identifiers, payment method details, and information needed to administer an order, but does not intend to receive or store your complete payment-card number.
How we share information
We do not sell personal information. We share information only as reasonably necessary to operate the store, complete transactions, provide requested services, protect the business, or comply with law. Recipients may include:
- Website hosting, security, backup, content-delivery, and technical-support providers.
- WordPress, WooCommerce, Automattic, and connected services used to operate the store, calculate taxes, or support website functions.
- Email providers used to deliver account, order, pickup, delivery, and customer-service messages.
- Payment processors when electronic payments are enabled.
- Store staff, local delivery personnel, shipping carriers, or fulfillment providers who need order and contact information to prepare, deliver, or ship an order.
- Accountants, insurers, attorneys, and other professional advisers when reasonably necessary.
- Government agencies, regulators, courts, or law-enforcement authorities when disclosure is legally required or reasonably necessary to protect rights, safety, and security.
- A buyer, successor, or adviser involved in a proposed or completed sale, merger, financing, reorganization, or transfer of the business, subject to appropriate confidentiality protections.
Comments, reviews, and submitted content
If you submit a product review, comment, or other public content, the information you choose to publish may be visible to other visitors. We may also collect the IP address and browser information associated with the submission to help detect spam, fraud, or abuse.
Embedded content and external links
The website may contain links to other websites or embedded content provided by third parties. Those third parties may collect information under their own privacy policies. Albalad by Thimar is not responsible for the privacy practices of websites or services that it does not control.
How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Order and transaction records may be retained to complete orders, provide support, maintain accounting and tax records, prevent fraud, resolve disputes, and satisfy legal obligations. Account information may be retained while an account remains active and afterward when reasonably necessary for legitimate business or legal purposes.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it. Some information may remain in backups or records that must be preserved for legal, security, accounting, or technical reasons.
Your privacy choices and rights
Depending on your location and applicable law, you may have the right to ask whether we process your personal information, request access to it, correct inaccurate information, request deletion, or request a portable copy of information you provided. If we later use personal information for targeted advertising or sell personal information, applicable consumers may also have the right to opt out. We do not currently sell personal information.
To submit a request, email marketthimar@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before fulfilling a request. Certain information may be retained when permitted or required for order fulfillment, accounting, tax, fraud prevention, dispute resolution, security, or other legal purposes.
Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. However, no website, transmission method, or storage system can be guaranteed to be completely secure.
Children’s privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so that we can review and address the request.
Changes to this policy
We may update this Privacy Policy when our services, technology, providers, or legal obligations change. The updated policy will be posted on this page with a revised effective date.
Contact us
For questions about this Privacy Policy or our handling of personal information, contact:
Albalad by Thimar
4902 W Mercury Blvd
Hampton, VA 23666-3724
Email: marketthimar@gmail.com